Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the 24/7 AI Receptionist platform (the “Service”) provided by Solvantis LLC, operating 24/7 AI Receptionist at virtualemployee247.com (“we,” “us,” or “our”). By creating an account or using the Service, you agree to these Terms.

The Service is an AI-powered phone receptionist. Callers dial a phone number you provision through us, an AI agent answers and follows the workflow you configure, and structured data (captured fields, appointments, transcripts) appears in your dashboard. Specific features and limits depend on the plan you select.

• You must be at least 18 years old and authorized to operate the business you are configuring.
• You are responsible for maintaining the confidentiality of your login credentials.
• You are responsible for all activity that occurs under your account.
• You must provide accurate business information (legal name, address, contact info).
• Notify us immediately at support@virtualemployee247.com if you suspect unauthorized access.

You may not use the Service to:

• Violate any law, regulation, or third party’s rights.
• Send spam, robocalls, or unsolicited communications in violation of the TCPA, CAN-SPAM, or analogous laws.
• Impersonate any person or entity.
• Reverse engineer, decompile, or attempt to extract source code of the Service.
• Use the Service to defraud, harass, or harm others.
• Resell, redistribute, or white-label the Service without our written permission.
• Exceed published rate limits or use the Service in a way that disrupts other users.

We reserve the right to suspend or terminate accounts that violate these rules, with or without notice depending on severity.

You are solely responsible for ensuring that your use of the Service complies with applicable laws regarding phone calls and recordings in your jurisdiction, including but not limited to:

• Two-party consent laws for call recording (e.g. California, Florida, Illinois).
• The Telephone Consumer Protection Act (TCPA) for outbound calls and texts.
• Industry-specific rules (HIPAA for healthcare, FINRA for financial services, etc.).

We provide tooling (recording disclosure announcements, HIPAA mode, retention controls) but cannot guarantee compliance for your specific use case.

• Subscription fees are billed monthly in advance unless otherwise stated.
• You authorize us to charge the payment method on file for all fees due.
• Twilio per-call / per-minute and Google Gemini usage fees may apply on top of your subscription, billed through us.
• Plans, fees, and limits may change with 30 days’ notice for existing customers.
• No refunds for partial months. You can cancel any time, taking effect at the end of the current billing period.

You retain all rights to the data you put into the Service (business config, FAQs, custom responses, call recordings, transcripts, contacts). You grant us a limited license to process this data solely to provide the Service and as described in our Privacy Policy.

When you connect Google Calendar, Microsoft Outlook, Calendly, or any other third-party service, your use of that service is governed by their own terms. We are not responsible for the availability or content of third-party services.

We aim for high uptime but do not warrant that the Service will be uninterrupted or error-free. Maintenance windows, third-party outages, and emergency security updates may cause temporary unavailability.

The Service is provided “as is” and “as available” without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will meet your specific requirements or that AI-generated output will be accurate, complete, or appropriate for your business.

To the maximum extent permitted by law, our total liability for any claim arising out of or related to these Terms or the Service will not exceed the fees you paid us in the twelve (12) months preceding the claim. We will not be liable for any indirect, incidental, consequential, special, or punitive damages, even if advised of the possibility of such damages.

You agree to indemnify and hold us harmless from any claim, loss, or damage (including reasonable attorney’s fees) arising out of your use of the Service, your violation of these Terms, or your violation of any law or third-party right.

Either party may terminate this agreement at any time by canceling the account (you) or providing notice (us). Upon termination, your right to use the Service ends immediately. Sections that by their nature survive termination (disclaimers, limitation of liability, indemnification, governing law) survive.

These Terms are governed by the laws of the State of Texas, United States, without regard to conflict-of-law principles. Any dispute will be resolved exclusively in the state or federal courts located in that jurisdiction, and you consent to that venue.

We may update these Terms. Material changes will be communicated by email to account holders at least 30 days before taking effect. Continued use of the Service after the effective date constitutes acceptance.

Questions about these Terms: support@virtualemployee247.com